Service Operations Manager

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Service Operations Manager

Your tasks:

  • Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
  • Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
  • Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
  • Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
  • Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.

Your profile:

  • Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
  • Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
  • Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
  • Experience with problem solving, incident analysis, and operational logging in secure service settings.
  • Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
  • Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.

We offer you:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
  • We provide all employees with health insurance for overseas travel and private accident insurance
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply