Support Engineer

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Support Engineer

Your tasks:

Your mission:

  • Ensure an excellent customer experience in close collaboration with our customers and partners;
  • Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction;
  • Encourage the continuous improvement of our support quality and infrastructure.

Your responsibilities:

  • Act as a capable partner on eye level in appearing support cases;
  • Handle support cases of 1st, 2nd and 3rd level for the utimaco product portfolio and become a support specialist for a product family
  • Start over the Utimaco Trust as a Service support
  • Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
  • Support the continuous improvement and maintenance of our support infrastructure (internal and customer facing)
  • Partner with our global support colleagues as well as other internal and external interfaces.

Your profile:

Your profile:

  • University/college degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry;
  • you have at least a basic knowledge of Cryptography and already came across the subject of "post quantum cryptography"
  • Experienced with Windows and Linux operating systems
  • Cooperative, communicative, service and solution-oriented way of working with very good analytical skills;
  • Very good English communication skills; 

Optional:

  • programming skills for setting up demo test applications 
  • TCP/IP networking knowledge is a plus
  • Experiences with ERP and CRM systems is a plus as well

We offer you:

  • An open and friendly corporate culture, characterized by constructive and collaborative teamwork.
  • Support for your future plans through a company pension scheme (depending on country-specific conditions).
  • Early birds and night owls alike can shape their workday thanks to a flexible working model.
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or special occasions.
  • Utimaco is growing and embraces diversity! Our global team includes colleagues from 42 nations who speak 45 different languages.

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply