Customer Success Manager (f/m/d)
Take responsibility for our client relationships and help drive their success at Utimaco IS GmbH.

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Customer Success Manager (f/m/d)

Your tasks:

We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle - from pre-sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer-facing skills to ensure successful solution adoption and long-term customer satisfaction.

Key Responsibilities

  • Act as a trusted advisor to customers during pre-sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
  • Lead end-to-end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
  • Manage customer accounts post-implementation, driving adoption, retention, and expansion opportunities
  • Translate customer requirements into clear project plans, coordinating cross-functional teams including Product, R&D, and Support
  • Monitor project progress, risks, and dependencies; proactively resolve issues to ensure smooth delivery

Your profile:

  • 3–7 years of experience in Customer Success, Technical Account Management, or Project Management in a SaaS or technology environment
  • Strong technical aptitude with the ability to understand and explain complex solutions (APIs, integrations, or enterprise systems preferred)
  • Excellent communication and stakeholder management skills, with experience engaging both technical and business audiences
  • Fluent in German and English language 
  • You have a background in enterprise software or B2B SaaS environments

We offer you:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply