Operations Support Engineer - Persistent

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Operations Support Engineer - Persistent

Your tasks:

  • Handle service requests, changes, incidents, and problems, ensuring accurate ticket documentation and timely closure.

  • Monitor operational events, incoming customer concerns, and alerts, escalating issues to higher support levels when required.

  • Provide advanced troubleshooting, simulate customer problems in test environments, and recommend fixes to Service Operations and Development teams.

  • Support the Operations Team by assisting with Linux system checks, monitoring, and logging activities, helping maintain service uptime and performance.

  • Communicate proactively with customers during incidents, offering guidance on using Utimaco products and services to improve satisfaction.

  • Contribute to continuous improvement by documenting processes, creating work instructions, and maintaining knowledge bases.

Your profile:

  • University degree in Computer Science, IT, or related field, with 2–3 years of experience in a similar technical support role.

  • Experience in incident and problem resolution, change management, and ITIL v3 Foundation certification preferred.

  • Knowledge of Linux and Azure administration; familiarity with RESTful APIs, SSO solutions, TCP/IP networking, and programming (Java, Python, PHP, C/C++) is a plus.

  • Familiarity with monitoring and logging tools such as Grafana Loki and Prometheus; HSM (Hardware Security Module) knowledge is a plus.

  • Technical understanding of Utimaco services/products, encryption solutions, and basic cryptography concepts.

  • Strong communication, documentation, and analytical skills, with a cooperative, service-oriented mindset and flexibility for off-shift work when required.

We offer you:

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply