Service Operations Manager

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Service Operations Manager

Your tasks:

  • Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability
  • Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption
  • Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits
  • Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives
  • Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures

Your profile:

  • Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations
  • Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS)
  • Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments
  • Experience with problem solving, incident analysis, and operational logging in secure service settings
  • Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems
  • Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset

We offer you:

  • Eine offene und freundliche Unternehmenskultur, die durch konstruktive und kooperative Interaktion geprägt ist
  • Wir unterstützen Dich bei Deinen Zukunftsplänen mit einer betrieblichen Altersvorsorge (abhängig von länderspezifischen Gegebenheiten)
  • Frühaufsteher und Nachteulen – dank eines flexiblen Arbeitsmodells kannst Du Deinen Arbeitstag selbst organisieren
  • Wir unterstützen Dich auch privat – profitiere von Sonderzahlungen oder zusätzlichen Urlaubstagen zu Jubiläen oder anderen besonderen Anlässen
  • Utimaco wächst und lebt Vielfalt! Unser globales Team umfasst Kolleginnen und Kollegen aus 42 Nationalitäten und 45 verschiedenen gesprochenen Sprachen

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply