1st Level Support Engineer

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   1st Level Support Engineer

Your tasks:

  • Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
  • Assist in managing Windows servers (installation, configuration, maintenance)
  • Perform routine system updates, patches, and backups
  • Monitor system performance and troubleshoot hardware/software issues
  • Support Active Directory, DNS, DHCP, and Group Policy
  • Edit document procedures and configurations

Your profile:

  • Basic knowledge of Windows Server environments (2016/2019/2022)
  • Experience in supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
  • Familiarity with Active Directory and basic network protocols as well as Entra ID
  • Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)
  • Strong problem-solving and communication skills
  • Fluent German and English skills in spoken and written form

We offer you:

  • An open and friendly global corporate culture shaped by a constructive and cooperative environment
  • Many learning opportunities to deepen your skills and support your professional growth
  • Flexible working hours and the possibility of hybrid work
  • Challenging tasks and close collaboration with a competent team
  • A dynamic company where teamwork and relationship management are valued
  • Utimaco is growing and lives diversity! Our global team includes colleagues from 42 nationalities and 45 different spoken languages

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply