Professional Service Engineer

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Professional Service Engineer

Your tasks:

  • Support project deployments at customers sites
  • Ensuring smooth and uninterrupted Utimaco services at the client site, client satisfaction, engagement and customer retention
  • Responsible for smooth resolution of Utimaco related issues and act as the technical contact person for the customers and partners assigned to you
  • work closely with the Utimaco project manager and regularly report project status
  • Submit proposed technical solution based on Utimaco products portfolio

Your profile:

  • Academic degree in a technical discipline and professional experience as an IT specialist, ideally as a Service & Support Engineer
  • Good technical understanding and skills (Linux O.S, maintenance, patching, troubleshooting), ideally experience within the telecommunication industry
  • Familiar with modern telecommunication networks, network elements, firewalls, network virtualization and ISO/OSI protocols
  • Sociable, goal-oriented, conscientious and quick learner;
  • Fluent in English both oral and written, a second language will be considered as a plus
  • Willing to travel mainly in EMEA up to 80% of time.

We offer you:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction.
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions.
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply