Student Worker IT Service Management

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Student Worker IT Service Management

Your tasks:

This is an opportunity for someone who wants to develop consulting and BA skills early. The work is around a Ticketing system which has recently gone live and is in its early Production phases:

  • Maintaining our log of “Problem tickets” highlighting process issues or errors from 1st level support.
  • Investigating above tickets
  • Providing input into process definition based on observations and analysis. This includes both with an external supplier at Level 1 and also internal employees at Level 2.

Your profile:

  • Secure handling of office products
  • Knowledge of creating queries – e.g. B. SQL
  • Experience with / knowledge of JIRA desirable
  • You have an analytical mindset and want to take on new challenges
  • Fluent in German and very good English skills

 

We offer you:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
  • Through targeted training you have the opportunity to develop professionally and personally
  • Free beverages, fresh fruit, and sweets.

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply