Senior Support Engineer

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Senior Support Engineer

Your tasks:

  • As a member of our support team, you will be the contact person for our customers and partners; this also in 7x24h use;  
  • You will receive technical problems and work out solutions and opportunities for improvement in close cooperation with the development department;
  • You will support our customers in the support of the systems and, in addition to product configuration, you will also deal with the RedHat Linux-based OS environment;
  • You will carry out application tests and support development and product management in the market launch of new features and products
  • You independently plan service assignments at the customer's site and are responsible for their implementation, also on site at the customer's site.

Your profile:

  • You have several years of professional experience in direct customer support.
  • You have a very good technical understanding and grasp complex technical situations quickly. The administration and configuration of Linux servers or other Unix-based platforms does not present you with challenges;
  • You enjoy communicating directly with the customer and are goal-oriented and conscientious;
  • Very good knowledge of TCP/IP networks, databases and Unix tools such as shell scripting and network analyzers round off your profile;
  • Fluent German as well as English skills are mandatory for dealing with our international customers;

We offer you:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
  • We provide all employees with health insurance for overseas travel and private accident insurance.
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.
  • Through targeted training you have the opportunity to develop professionally and personally

DO YOU FEEL ADDRESSED?

Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.

Apply