Support Engineer for TS (m/f/d)


Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Support Engineer for TS (m/f/d)

Your tasks:

  • As a member of our support team, you serve as a point of contact for our customers and partners, even during 7 x 24 h shifts.
  • You handle technical issues, collaborating closely with the development department to devise solutions and identify areas for improvement.
  • Your support extends to assisting customers in system management, covering product configuration and the RedHat Linux-based OS environment.
  • Conducting application tests and aiding development and product management in introducing new features and products are part of your responsibilities.
  • You autonomously plan customer service interventions and are accountable for their execution, including on-site visits.

Your profile:

  • You have initial professional experience in support and have completed technical training.
  • You are adept at administrating and configuring Linux servers or other Unix-based platforms, facing such tasks with ease.
  • You have a very good technical understanding and quickly grasp complex technical situations.
  • Strong English skills enable effective communication with our international clients.
  • Very good knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers.
  • Your profile is rounded out by experience or interest in cloud-based installations and their management.

We offer you:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction.
  • A flexible working hours model that can be adapted to individual needs.
  • Personal protection through international travel health insurance, private accident insurance, and support in the form of company pension schemes.
  • Professional and personal development through targeted training opportunities.
  • Free beverages, fresh fruit, and sweets.
  • Participation in sports programs such as running events or back training.
  • The opportunity to unwind with a round of foosball or PlayStation.


Then we look forward to receiving your detailed application stating your earliest possible starting date and your salary expectations.