Professional Services Engineer

ÜBER UTIMACO

Utimaco ist ein international tätiger Anbieter von professionellen IT-Sicherheitslösungen mit Sitz in Aachen. Seit 1983 entwickelt Utimaco Hardware Security Module und Compliance-Lösungen für Telekommunikationsanbieter im Bereich der Regulierung. In beiden Segmenten ist Utimaco ein weltweiter Marktführer. Dem Unternehmensziel, Menschen und Ideen zu schützen, haben sich über 200 Mitarbeiterinnen und Mitarbeiter verschrieben. Kunden und Partner von Utimaco schätzen die Zuverlässigkeit und die langfristige Investitionssicherheit der Utimaco-Sicherheitslösungen. Utimaco steht für anerkannte Produktqualität, Bedienerfreundlichkeit, exzellenten Support und ein marktgerechtes Angebot, hergestellt in Deutschland.

Zur Verstärkung unserer Corporate Unit suchen wir ab sofort am Standort China einen:   

Professional Services Engineer

Deine Aufgaben:

  • Develop, implement, and deploy product integrations and customized technical solutions for Utimaco customers in the Asia-Pacific region.

  • Provide technical consultation, implementation, and post-deployment support during the full solution lifecycle (installation, integration, testing, and production).

  • Work closely with customers to understand integration requirements and translate them into technical deliverables using Utimaco APIs and SDKs.

  • Collaborate with Solution Architects and Sales Engineers to design and deliver optimal customer solutions.

  • Conduct system testing, troubleshooting, and root cause analysis for technical issues in customer environments.

  • Document all deployments, integration procedures, and best practices for internal and customer use.

  • Support regional training sessions and provide knowledge transfer to partners and customers.

  • Contribute to continuous improvement of processes, templates, and knowledge base materials.

Dein Profil:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

  • 6+ years of experience in customer-facing technical roles such as professional services, IT support, or system integration.

  • Strong understanding of software integration concepts, APIs, SDKs, and scripting.

  • Familiar with networking, system security, and application deployment.

  • Experience with Windows and Linux systems; knowledge of cloud environments (AWS, Azure) is a plus.

  • Excellent problem-solving and communication skills, with a customer-oriented mindset.

  • Fluent in English and Mandarin Chinese (spoken and written).

  • Relevant certifications (e.g., CISSP, CSSLP, or vendor-specific certifications) are an advantage.

Wir bieten Dir:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
  • We also support you privately â benefit from special payments or additional vacation days on anniversaries or other special occasions.
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken.

FÜHLST DU DICH ANGESPROCHEN?

Dann freuen wir uns auf Deine aussagekräftige Bewerbung unter Angabe des frühestmöglichen Eintrittstermins und Deiner Gehaltsvorstellung.

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