Support Account Manager – North America

ÜBER UTIMACO

Utimaco ist ein international tätiger Anbieter von professionellen IT-Sicherheitslösungen mit Sitz in Aachen. Seit 1983 entwickelt Utimaco Hardware Security Module und Compliance-Lösungen für Telekommunikationsanbieter im Bereich der Regulierung. In beiden Segmenten ist Utimaco ein weltweiter Marktführer. Dem Unternehmensziel, Menschen und Ideen zu schützen, haben sich über 200 Mitarbeiterinnen und Mitarbeiter verschrieben. Kunden und Partner von Utimaco schätzen die Zuverlässigkeit und die langfristige Investitionssicherheit der Utimaco-Sicherheitslösungen. Utimaco steht für anerkannte Produktqualität, Bedienerfreundlichkeit, exzellenten Support und ein marktgerechtes Angebot, hergestellt in Deutschland.

Zur Verstärkung unserer Corporate Unit suchen wir ab sofort am Standort US remote einen:   

Support Account Manager – North America

Deine Aufgaben:

The Support Account Manager – North America is responsible for managing support and maintenance renewal activities for existing customers across the eastern region of the United States and Canada. The role focuses on protecting recurring revenue by proactively creating, managing, and submitting renewal quotations for products and services currently under support agreements. The Support Account Manager works closely with customers, sales leadership, finance, and customer-facing teams to ensure timely renewals, accurate forecasting, and high customer retention. The role utilizes Salesforce CRM for pipeline management, opportunity tracking, forecasting, and quote management.

Duties and Responsabilities:

1. Manage support and maintenance contract renewals for existing customers across the eastern United States and Canada

2. Create, manage, and submit renewal quotations for products and services currently under support agreements

3. Maintain accurate renewal opportunities, forecasts, and pipeline data within Salesforce CRM

4. Proactively engage customers regarding upcoming renewal deadlines and support contract status

5. Partner with regional sales teams, finance, and customer-facing personnel to maximize renewal retention

6. Support achievement of annual renewal retention and revenue objectives

7. Track and manage daily, weekly, and monthly renewal activity and reporting

8. Ensure accurate quote configuration and renewal documentation within Salesforce and related systems

9. Escalate at-risk renewals and customer issues appropriately

10. Maintain professional and ethical conduct in all customer and internal interactions

Dein Profil:

Preferred Qualifications:

• 2+ years of experience in inside sales, renewals, customer support, customer success, or sales operations preferred

• Experience using Salesforce CRM strongly preferred

• Strong organizational and communication skills

• Experience working in cybersecurity, enterprise software, SaaS, or infrastructure technology environments preferred

• College degree not required

• Ability to work independently in a remote environment

Other Requirements:

• Full remote role within the United States

• Supports eastern United States and Canada territory

• Occasional travel required for Utimaco sales meetings and company events (typically twice annually)

Position is eligible for variable compensation (commissions).

Utimaco, Inc. is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, genetic information, or any other protected characteristic as defined by applicable laws.

We welcome applicants from all backgrounds and strive to ensure that our hiring practices are fair, transparent, and free from discrimination. If you require accommodations during the application process, please contact HR-US@utimaco.com.

Sponsorship

Applicants must be legally authorized to work in the United States. Employment visa sponsorship is not available at this time.

Utimaco, Inc.

Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.

With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.

Wir bieten Dir:

  • 99% Employer paid premium for Medical, Dental and Vision benefits
  • 401k Employer Match
  • FSA and Dependent Care Account
  • Short-Term Disability, Long-Term Disability, Life Insurance and AD&D
  • Employee Assistance Program
  • Generous PTO and Holiday Policy
  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • A flexible working hours model that can be adapted to individual needs

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