Customer Success Manager (f/m/d)
Take responsibility for our client relationships and help drive their success at Utimaco IS GmbH.

ÜBER UTIMACO

Utimaco ist ein international tätiger Anbieter von professionellen IT-Sicherheitslösungen mit Sitz in Aachen. Seit 1983 entwickelt Utimaco Hardware Security Module und Compliance-Lösungen für Telekommunikationsanbieter im Bereich der Regulierung. In beiden Segmenten ist Utimaco ein weltweiter Marktführer. Dem Unternehmensziel, Menschen und Ideen zu schützen, haben sich über 200 Mitarbeiterinnen und Mitarbeiter verschrieben. Kunden und Partner von Utimaco schätzen die Zuverlässigkeit und die langfristige Investitionssicherheit der Utimaco-Sicherheitslösungen. Utimaco steht für anerkannte Produktqualität, Bedienerfreundlichkeit, exzellenten Support und ein marktgerechtes Angebot, hergestellt in Deutschland.

Zur Verstärkung unserer Corporate Unit suchen wir ab sofort am Standort Aachen, Düsseldorf einen:   

Customer Success Manager (f/m/d)

Deine Aufgaben:

We are seeking a Customer Success Manager to serve as a strategic partner to our customers throughout their lifecycle - from pre-sales engagement through deployment, delivery, and ongoing account management. This role combines technical expertise, project management, and strong customer-facing skills to ensure successful solution adoption and long-term customer satisfaction.

Key Responsibilities

  • Act as a trusted advisor to customers during pre-sales, supporting solution design, technical discussions, and value positioning in collaboration with Sales
  • Lead end-to-end customer onboarding, implementation, and deployment projects, ensuring delivery on time, within scope, and aligned with customer expectations
  • Manage customer accounts post-implementation, driving adoption, retention, and expansion opportunities
  • Translate customer requirements into clear project plans, coordinating cross-functional teams including Product, R&D, and Support
  • Monitor project progress, risks, and dependencies; proactively resolve issues to ensure smooth delivery

Dein Profil:

  • 3–7 years of experience in Customer Success, Technical Account Management, or Project Management in a SaaS or technology environment
  • Strong technical aptitude with the ability to understand and explain complex solutions (APIs, integrations, or enterprise systems preferred)
  • Excellent communication and stakeholder management skills, with experience engaging both technical and business audiences
  • Fluent in German and English language 
  • You have a background in enterprise software or B2B SaaS environments

Wir bieten Dir:

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions
  • Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken

FÜHLST DU DICH ANGESPROCHEN?

Dann freuen wir uns auf Deine aussagekräftige Bewerbung unter Angabe des frühestmöglichen Eintrittstermins und Deiner Gehaltsvorstellung.

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